Posting a Business Review

Posting a business review should be done in an intelligent and fair manner. Customers of lodging establishments who post negative reviews should offer constructive criticism instead of making damning statements. However, I believe that most reviews are no longer useful, because it is simply impossible to trust the intentions of the reviewers.

Posting a Business Review

Posting a Business
Review

Reviews should not be damning statements.

1. The place is a dump. Why is it a “dump?”

2. The place is dirty. How is it “dirty?”

3. Did you make management aware of the problem immediately or wait until check-out?
4. How many days did you stay before notifying management of any problem?
5. When posting a review, did you stay recently at the property or are you posting because you have nothing better to do, and you last stayed at the property several years earlier?

Many negative reviews come from a customer’s personal problems such as having a conflict with your spouse or friend, checking in very late after driving all day, the pack mentality where you are with a group and your room was fine but someone else had an issue and you are a follower so you create an issue, etc. Reviews are absolutely subjective. To believe otherwise is foolish.

Not long ago, I read a review on a chain hotel in which the reviewer gave the property a 4-star rating on Google, but in the second sentence, stated “the bathroom was not clean.” Compare this to someone staying at an independent property which received a one-star rating, because there was a tissue in the trash can. Neither review is intelligent or fair. The chain hotel with the dirty bathroom should not be given a 4-star rating nor should the independent lodging establishment with the singular tissue in the trash can receive a one-star rating.

Additionally, posting a negative review on a property several years after the fact is ridiculous! When companies like Facebook and Google refuse to remove these posts, they encourage an unjust environment where truly nasty people do irreparable harm to properties and to the employees of those establishments.

From a business standpoint, I have noticed that a lodging business runs a greater risk of bad reviews from guests that check-in late. Many are tired and irritable from driving so late and you and your establishment become the target for all of their frustrations. Also, when a customer checks in very late and attempts to negotiate on price and you do not agree to their price, then they will check-in and pick your establishment apart. Anymore, I tell these people that they will be happier at some other place and show them the way out.

Unlike many branded properties, when a property is independent you upgrade continually, that is if you are a good operator. Unfortunately, some are not. During the off-season, we simply maintain and keep things clean and neat.
During this time period, we randomly will have customers who stay with us because they want the low cost, but also expect the amenities of a much more expensive hotel at our much lower price. These customers have unrealistic expectations.

Enjoy Traveling on the National Road – National Road Yard Sale / Historic National Road
February 25, 2017

[…] The early 2000 brought bed and breakfasts then the hotels and motels started providing breakfasts again for the guests as they were loosing business to the B&B’s,  though I think in a few more years we will see that go again as history has away of repeating itself and it appears properties that provide this are loosing money again since most properties that offer breakfasts normally 40 to 50 bucks over normal rates and now most negative reviews on what guests have available for breakfast.   Personally I think roadside hotels and motels should leave breakfast to other business and concentrate on the customer experience at the property.  Today we also see properties running based on reviews online which personally I think is can be a good thing is customers provide quality and informative reviews, which many today simply have not value,  many negative reviews are given because maybe the traveler is having a bad day, fight with his spouse, the kids are cranky, or the traveler is just mad at the world.  I feel the laws will change where if a customer posts a review based on problems in his life then he or she will be able to be sued.  Also now with the bed bug craze to many times people blame the property when they are the ones traveling and can transport these little beasts,  once several month ago I had a guest stop in for a room and I noticed a bite on his neck,  I asked him where he stayed the night before and he stated a friends house.   I asked him to step outside and have a seat on the bench,  then I asked him if he would remove his shoes for which he did.  Guess what what in his shoes?  You guessed it about 5 of them just waiting for him to take them off.  Of couse I did not allow him to stay though I am sure he went to the next property and did stay.  Hotels and Motels do not breed these creatures they are brought in by guests who unsuspectingly carry them from either their homes or other properties.  In many cases the guest that complains the loudest is usually the one that creates the problem,  please take some time and read my article on posting a review. […]

Enjoy Traveling on the National Road – National Road Yard Sale / Historic National Road
September 27, 2017

[…] Also now with the bed bug craze to many times people blame the property when they are the ones traveling and can transport these little beasts,  once several month ago I had a guest stop in for a room and I noticed a bite on his neck,  I asked him where he stayed the night before and he stated a friends house.   I asked him to step outside and have a seat on the bench,  then I asked him if he would remove his shoes for which he did.  Guess what was in his shoes?  You guessed it about 5 of them just waiting for him to take them off.  Of course I did not allow him to stay though I am sure he went to the next property and did stay.  Additionally most properties take care of this problem as soon as they find out about it so rest assured that the lodging industry is aware that this does happen and simply is part of doing business.  Hotels and Motels do not breed these creatures, they are brought in by guests who unsuspectingly carry them from either their homes or other properties.  In many cases the guest that complains the loudest is usually the one that creates the problem and the establishment is left paying the price which is not cheap by the way to eliminate these pesky insects which by the way this cost will be past on to the customers anyways,  please take some time and read my article on posting a review. […]